We are happy to consider refunds within 14 days. Past that point, we cannot offer a refunds or exchanges.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are not covered by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Parcels sent to the USA usually arrive in 12-20 business days (excluding weekends/holidays), 15-45 business days for Canada and Europe, 15-45 business days for Australia and New Zealand, 30-60 business days to Mexico, Central America, South America and other countries.
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates.
Once an order has been placed, it can not be canceled due to the process of fulfillment.
Orders will cannot be cancelled after a confirmation email has been sent to the customer.
If you plan to give one of our items as a holiday/birthday gift, please buy the item a month ahead of time to ensure it arrives on time.
Free Shipping : This shipping method may or may not be trackable.
In most cases, you will receive your item(s) earlier than expected depending on the destination. Your patience is truly appreciated. Feel free to contact us at firstname.lastname@example.org
If you send us the Wrong Shipping Address, and your items have been fulfilled and shipped, unfortunately we cannot intercept the package at that time, and will not be able to send another order to a different address.
We would appreciate your patience and understanding when items have shipment delays. We DO NOT tolerate threats, wrong assumptions about our company, or if the customer is just being plain mean or sarcastic in emails. We treat all our customers with respect and we hope it’s vice versa.